Terms and Conditions of Use

Contents

1. Acceptance of Terms
2. Important Disclaimers
3. Eligibility and Account Registration
4. Service Description
5. AI Features and Virtual Coaching
6. App Stores and Third-Party Services
7. Subscription Fees, Billing, and Cancellation
8. Mandatory Binding Arbitration and Class Action Waiver
9. User-Generated Content
10. User Representations and Restrictions
11. Intellectual Property
12. Disclaimer of Warranties
13. Limitation of Liability
14. Indemnification
15. International Use and Jurisdiction-Specific Provisions
16. Governing Law and Venue
17. Miscellaneous Provisions
18. Notice Regarding App Stores
19. Contact

1. ACCEPTANCE OF TERMS

1.1. These Terms govern the relationship between you and Atelo Information Technology Ltd (d/b/a “shedio”) (a corporation organized under the laws of the State of Delaware, USA, Delaware file no. 10680975, EIN 42-3550358), with its principal place of business at 1226 North King St Num 1382, Wilmington, DE 19801, USA, (“we”, “us”, “our”, or the “Company”), regarding your use of the Company’s mobile applications, websites available at https://shedio.life, any online store, related services, and all information, text, graphics, software, and content made available for your use (collectively, the “App” or “Service”). 1.2. These Terms establish a legally binding contractual relationship between you and the Company. PLEASE READ THEM CAREFULLY BEFORE USING THE SERVICE. 1.3. You must accept these Terms to create an account and to access or use the Service. If you do not have an account, you accept these Terms by using any part of the Service. If you do not accept these Terms, do not create an account or use the Service. 1.4. Please also review our Privacy Policy, Subscription Terms, Money-Back Policy, Cookie Policy, and, where applicable, our Consumer Health Data Privacy Notice. These and any other supplemental terms or policies posted on the Service are expressly incorporated into these Terms by reference. 1.5. Any translation of these Terms from the English version is provided for your convenience only. In the event of any difference in meaning or interpretation between the English version available at https://shedio.life/terms and any translation, the English version will prevail and shall be the sole legally binding version. 1.6. To the extent permitted by applicable law, we may change, modify, supplement, or remove portions of these Terms from time to time in our sole discretion or, where required by applicable law, upon notice to you. 1.7. If any changes to these Terms may materially affect your use of the Service or your legal rights, we will notify you before the effective date by email to the address associated with your account or by another prominent means. Such updates will become effective no less than 14 days from the date of notification, unless applicable laws mandate a longer notice period, in which case the notice period will be no less than 30 days. You may reject any such material change by cancelling your subscription and/or closing your account at any time before the change takes effect; if you do so, you will not be charged any penalty or fee, and we will refund any amount you have prepaid for a period of service you have not yet used. Where applicable law requires your affirmative acceptance of a material change before it can take effect, we will obtain that acceptance. 1.8. Non-material changes (for example, typographical corrections, clarifications, or descriptions of new features) will be indicated by updating the “Last Updated” date at the top of these Terms. 1.9. If you do not agree to any revision, please stop using the Service, delete your account, or cancel your subscription before the effective date. By continuing to use the Service after updates become effective, you agree to be bound by the revised Terms. 1.10. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, OR IF YOU ARE NOT ELIGIBLE OR AUTHORIZED TO BE BOUND BY THESE TERMS, DO NOT DOWNLOAD THE APP OR OTHERWISE ACCESS OR USE THE SERVICE.

2. IMPORTANT DISCLAIMERS

Our top priority is your well-being as you work toward your fitness, nutrition, and wellness objectives. We urge you to exercise responsibility and use common sense when using our Service.

2.1. Not Medical Advice

2.1.1. THE COMPANY DOES NOT OFFER OR PROVIDE ANY KIND OF MEDICAL ADVICE, DIAGNOSIS, TREATMENT, HEALTH INSURANCE, OR OTHER HEALTHCARE SERVICE, INCLUDING WITHOUT LIMITATION ANY COUNSELING, TESTING, EVALUATION, PRESCRIPTION, PROCEDURE, OR THERAPY RELATED TO EXERCISE, NUTRITION, WEIGHT MANAGEMENT, MENTAL HEALTH, OR THE AVOIDANCE, PREVENTION, DIAGNOSIS, OR TREATMENT OF ANY INJURY, ILLNESS, DISEASE, OR CONDITION (collectively, “Healthcare Services”). 2.1.2. THE SERVICE IS NOT A MEDICAL DEVICE AND IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR HEALTH CONDITION. THE SERVICE IS NOT REGULATED BY THE U.S. FOOD AND DRUG ADMINISTRATION (FDA), THE EUROPEAN MEDICINES AGENCY (EMA), THE UK MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY (MHRA), OR ANY OTHER HEALTH REGULATORY AUTHORITY. THE SERVICE IS DESIGNED AS A GENERAL FITNESS, NUTRITION, AND WELLNESS TOOL THAT MAY BE USEFUL IN SUPPORTING YOUR OVERALL HEALTH, FITNESS, AND WELLNESS GOALS. 2.1.3. YOU ACKNOWLEDGE THAT PHYSICAL ACTIVITY AND DIETARY CHANGES INVOLVE INHERENT RISKS, WHICH MAY INCLUDE RISK OF BODILY INJURY, ILLNESS, OR DEATH, AND YOU ASSUME THOSE RISKS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND SUBJECT TO SECTION 13.3, YOU AGREE TO RELEASE AND DISCHARGE THE COMPANY FROM ANY AND ALL ACTIONS, KNOWN OR UNKNOWN, ARISING OUT OF YOUR USE OF THE SERVICE. NOTHING IN THIS SECTION 2.1.3 EXCLUDES OR LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. 2.1.4. YOU SHOULD CONSULT WITH A LICENSED PHYSICIAN OR QUALIFIED HEALTHCARE PROFESSIONAL TO DETERMINE WHETHER THE SERVICE IS SAFE AND APPROPRIATE FOR YOU, ESPECIALLY IF YOU (a) have any pre-existing medical or psychological condition, including but not limited to cardiovascular disease, diabetes, or musculoskeletal disorders; (b) are pregnant, nursing, or planning to become pregnant; (c) are taking any medication; (d) are over 65 years of age; or (e) have been advised by a healthcare professional to limit physical activity or dietary intake. YOU ARE EXPRESSLY PROHIBITED FROM ACCESSING OR USING THE SERVICE AGAINST MEDICAL ADVICE. YOU ACKNOWLEDGE THAT YOU TAKE FULL RESPONSIBILITY FOR YOUR HEALTH, LIFE, AND WELL-BEING.

2.1.5. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY AGREE THAT WE ARE NOT PROVIDING MEDICAL ADVICE VIA THE SERVICE. ALL CONTENT PROVIDED THROUGH THE SERVICE, WHETHER GENERATED BY OUR AI COACH, PRODUCED BY US, OR SUPPLIED BY THIRD PARTIES, IS NOT INTENDED TO BE USED AS A SUBSTITUTE FOR (i) THE ADVICE OF YOUR PHYSICIAN OR OTHER HEALTHCARE PROFESSIONALS; (ii) A VISIT, CALL, OR CONSULTATION WITH YOUR PHYSICIAN; OR (iii) INFORMATION ON OR IN ANY PRODUCT PACKAGING OR LABEL. 2.1.6. YOUR USE OF THE SERVICE DOES NOT CONSTITUTE OR CREATE A DOCTOR-PATIENT, THERAPIST-PATIENT, DIETITIAN-CLIENT, OR OTHER HEALTHCARE PROFESSIONAL RELATIONSHIP BETWEEN YOU AND THE COMPANY OR ANY OF ITS PERSONNEL, CONTRACTORS, OR AFFILIATES. 2.1.7. IF YOU EXPERIENCE CHEST PAIN, DIZZINESS, SHORTNESS OF BREATH, FAINTING, OR ANY OTHER CONCERNING SYMPTOMS WHILE USING OUR SERVICE, STOP IMMEDIATELY AND SEEK MEDICAL ATTENTION. IF YOU HAVE A MEDICAL EMERGENCY, CALL YOUR LOCAL EMERGENCY SERVICES IMMEDIATELY.

2.1A. Who this Service is not for

2.1A.1. Eating disorders. The Service is not designed for, and must not be used by, anyone who has, or is recovering from, an eating disorder — including anorexia nervosa, bulimia nervosa, binge-eating disorder, or any other disordered-eating condition. Weight-loss guidance, calorie targets, and body-related tracking can be harmful to people in this situation. If you are struggling with your relationship to food or your body, please do not use the Service for weight loss, and please reach out for professional support. In the United States, you can contact the National Alliance for Eating Disorders helpline; elsewhere, please contact a qualified healthcare professional or a national eating-disorder support organization. 2.1A.2. Underweight individuals. The Service is not designed for, and must not be used for weight loss by, anyone who is underweight (generally, a body mass index below 18.5). If your body mass index is below 18.5, please consult a qualified healthcare professional before using any weight-management feature of the Service. 2.1A.3. If you are in crisis. The Service is not an emergency or crisis service and the AI coach is not trained to handle mental-health emergencies. If you are having thoughts of harming yourself, please contact your local emergency services or a crisis line immediately. In the United States, you can call or text 988 to reach the Suicide & Crisis Lifeline.

2.2. Accuracy of Information

2.2.1. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, CURRENCY, OR RELIABILITY OF ANY INFORMATION PROVIDED THROUGH THE SERVICE, INCLUDING BUT NOT LIMITED TO MEAL PLANS, NUTRITIONAL DATA, FOOD RECIPES, EDUCATIONAL MATERIALS, EXERCISE RECOMMENDATIONS, OR COACHING CONTENT. INFORMATION ABOUT FOOD PRODUCTS, INGREDIENTS, ALLERGENS, AND NUTRITIONAL VALUES SHOULD BE VERIFIED WITH MANUFACTURERS OR OFFICIAL SOURCES. ALWAYS CHECK FOOD LABELS AND CONSULT QUALIFIED PROFESSIONALS WHERE NECESSARY. 2.2.2. ANY HEALTH OR ACTIVITY-RELATED DATA TRACKED THROUGH THE SERVICE (INCLUDING, BUT NOT LIMITED TO, ESTIMATED CALORIES, STEPS, HEART RATE, SLEEP, WEIGHT) IS PROVIDED FOR GENERAL REFERENCE ONLY. IT IS NOT A SUBSTITUTE FOR DATA FROM CERTIFIED MEDICAL DEVICES OR PROFESSIONAL ASSESSMENTS, AND WE MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT ITS CLINICAL ACCURACY.

2.3. Virtual Coaching and Personalization

2.3.1. The Service may include virtual coaching, AI-generated guidance, or interactive features that provide general fitness, nutrition, and wellness support (“Guidance”). The Guidance is not medical, therapeutic, or licensed healthcare advice. It does not diagnose, treat, or prevent any dietary or health condition, and it should not replace a direct consultation with a licensed healthcare provider. You alone are responsible for evaluating the suitability of any Guidance for your personal circumstances. 2.3.2. The coach is an AI. shedio does not employ or provide human coaches, trainers, dietitians, nutrition specialists, or other personnel who advise you individually. Where the Service presents a coach with a name, a persona, or an image, that coach is an artificial-intelligence system, not a person; the name and image are used for illustrative and branding purposes and do not depict a real individual. The guidance the coach provides is general wellness guidance only and is not a licensed healthcare service. We may change, replace, or discontinue the coach persona at our discretion. 2.3.3. We may customize and tailor plans offered to you based on information you provide during onboarding, questionnaires, or ongoing use. While we strive to make personalized recommendations accurate and useful, we make no guarantees that such personalization is based on all information obtained during onboarding or that it is uniquely designed for you. Personalized recommendations are not a substitute for professional advice and should be used at your own discretion.

2.4. Individual Results and No Guarantee of Outcomes

2.4.1. WE MAKE NO GUARANTEE CONCERNING THE LEVEL OF SUCCESS YOU MAY EXPERIENCE, AND YOU ACCEPT THE RISK THAT RESULTS WILL DIFFER FOR EACH INDIVIDUAL. The Service is designed to support you on your wellness journey. Outcomes depend on numerous factors, including your unique health profile, genetics, commitment, and lifestyle choices. 2.4.2. Where we present a testimonial, before-and-after photograph, case study, or other example of results, and where those results are not the results that consumers generally achieve, we will clearly and conspicuously disclose, together with that material, the results that consumers can generally expect to achieve in the circumstances depicted, and we hold substantiation for the generally expected results we state. We do not rely on a disclaimer such as “Results not typical” in place of that disclosure and substantiation. Individual results will still vary, for the reasons described in Section 2.4.1, and no testimonial or example is a promise or guarantee that you will achieve the same outcome. 2.4.3. Any specific figures, ranges, or durations presented in our marketing materials (for example, “designed to help users work toward [X] over [Y] weeks”) reflect goals that the Service is designed to support, not promised or clinical outcomes. They should not be interpreted as medical claims.

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1. Eligibility

3.1.1. You must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is higher) to register for an account, make a purchase, or enter into a binding contract with the Company. The Service is not intended for, or directed to, anyone under that age, and we do not knowingly collect personal information from minors. If we learn that we have collected personal information from a person below the applicable age, we will delete that information and close the account. There is no parental- or guardian-consent route by which a person below the applicable age may use the Service. 3.1.2. You represent and warrant that: (a) you have the legal capacity to enter into these Terms; (b) you are not a person barred from using the Service under the laws of the United States or any other applicable jurisdiction (including, without limitation, applicable sanctions programs); (c) you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist-supporting” country; and (d) you are not listed on any U.S. Government list of prohibited or restricted parties.

3.2. Account Registration and Security

3.2.1. To access certain features of the Service, you may be required to register for an account or provide an email address. You agree to provide accurate, current, and complete information and to promptly update your account information as needed. We reserve the right to suspend or terminate your account if any information provided is inaccurate, incomplete, or misleading. 3.2.2. You are solely responsible for safeguarding your credentials and for all activities occurring under your account. You agree to notify us immediately at “support@shedio.life” of any unauthorized access or use of your account. We will not be liable for any loss or damage arising from your failure to maintain the security of your credentials. 3.2.3. You may not share your account, sell or transfer your account to another person, or permit any other person to use your account. Each account is personal and non-transferable.

3.3. Email and Onboarding Information

3.3.1. As part of onboarding, we may ask you to provide information relating to your goals, preferences, lifestyle, and certain health-adjacent information (such as height, weight, activity level, or dietary preferences) to personalize the Service. Where required by applicable law, we will obtain your separate consent before processing sensitive information such as consumer health data. 3.3.1.1. Email address. An email address is required in order to create your account and for us to generate and deliver your personalized plan and your onboarding results. We process your email address for that purpose on the basis of our contract with you (or of steps taken at your request prior to entering into a contract), and not on the basis of consent. 3.3.1.2. Marketing is separate and optional. Providing your email address in order to receive your results does not sign you up for marketing. Any marketing or promotional messages are subject to a separate, optional consent that is not pre-ticked, that you may decline at onboarding, and that you may withdraw at any time using the unsubscribe link in any such message or by contacting support@shedio.life. Declining or withdrawing marketing consent does not affect your access to the Service, your plan, or your results. 3.3.2. We use the information you provide during onboarding to generate personalized guidance. You understand that any recommendation produced based on such inputs is inherently general in nature and cannot account for all of your personal circumstances.

4. SERVICE DESCRIPTION

4.1. shedio is a digital fitness, nutrition, and wellness platform that provides users with personalized workout programs, meal and nutrition guidance, progress tracking, educational content, and related tools. Some features of the Service may be offered free of charge; full access to premium features requires a paid subscription. 4.2. We may from time to time add, modify, improve, or remove features of the Service. Some features may not be available in all countries, languages, or operating systems. We may also introduce new services, test features, or make temporary changes to improve the Service. Where a change materially and adversely affects your use of a paid subscription, we will notify you in accordance with applicable law and, where required, offer you the option to cancel. 4.3. To use the Service, you need a compatible device. Recommended minimum operating system versions and supported browsers are as follows: [iOS 16.0 or later; Android 9.0 or later; latest version of Chrome, Safari, Firefox, or Edge on the web]. We recommend using the most recent version of your operating system and browser for security and functionality. 4.4. You are responsible for obtaining, maintaining, and paying for all telecommunications, internet, hardware, and other equipment needed to access and use the Service.

5. AI FEATURES AND VIRTUAL COACHING

5.1. The Service may include features powered by machine learning or generative artificial intelligence (“AI Features”), including but not limited to AI-generated workout plans, meal recommendations, chat-based coaching, content summaries, or insights. AI Features are provided to support your general fitness, nutrition, and wellness goals only. 5.2. AI Features may produce outputs that are incorrect, incomplete, biased, outdated, or inappropriate for your personal circumstances. Generative AI systems can also produce “hallucinations” — statements that are presented confidently and plausibly but are factually wrong or entirely fabricated. You should independently verify any information generated through AI Features before relying on it, especially for any decision affecting your health, nutrition, physical activity, or well-being. AI Features are not a substitute for professional medical, nutritional, or psychological advice. 5.3. You will not use AI Features to generate content that (a) is defamatory, obscene, sexual, threatening, harassing, discriminatory, or otherwise unlawful; (b) infringes or misappropriates the intellectual property, privacy, or publicity rights of any person; (c) promotes self-harm, suicide, eating disorders, extreme or unsafe caloric restriction, purging or other compensatory behaviours, or any other harmful behaviour; (d) is intended to deceive, defraud, spam, or distribute malware; (e) attempts to reverse-engineer, extract, or derive the underlying models, or to circumvent the safety measures described in Section 5.6; or (f) violates any other provision of these Terms. 5.4. We may use de-identified or aggregated inputs and outputs from AI Features to operate, improve, secure, troubleshoot, and develop our Service, subject to our Privacy Policy and applicable law. Your personal data is never used by our AI providers to train, fine-tune, or otherwise improve their own models. 5.5. AI transparency. You acknowledge that when you use the AI Features (including the virtual coach and AI-generated plans), you are interacting with an artificial-intelligence system and not a human. AI-generated content is identified as such. We do not use AI Features for emotion recognition or to deploy subliminal, manipulative, or deceptive techniques. We make this disclosure ahead of the transparency obligations in Article 50 of the EU AI Act (Regulation (EU) 2024/1689), which apply from 2 August 2026, and in line with applicable U.S. state AI-disclosure laws.

5.6. Safety measures in the AI coach

5.6.1. Our AI coach is configured with safety measures that are designed to prevent harm. In particular, it is designed not to recommend extreme or unsafe caloric restriction, not to encourage purging, other compensatory behaviours, or excessive exercise, and not to praise extreme or unusually rapid weight loss. 5.6.2. Where a conversation indicates a possible eating disorder, disordered eating, self-harm, or another mental-health crisis, the AI coach is designed to stop the weight-management conversation, to refrain from giving calorie, restriction, or weight-loss guidance, and instead to direct you to appropriate professional support (see Section 2.1A). The AI coach does not diagnose, does not conduct any form of clinical or safety assessment, and does not ask investigative questions about your condition. 5.6.3. These measures reduce risk but cannot eliminate it, and no automated system is perfect. They do not make the Service safe for the people described in Section 2.1A, and they are not a substitute for professional care.

5.7. Do not share confidential information with the AI coach

5.7.1. Please do not share confidential information, trade secrets, passwords or other credentials, payment card details, government identification numbers, or the personal data of other people in your conversations with the AI coach. Your messages are processed by our AI provider as described in our Privacy Policy, and we cannot control or retrieve information once you have sent it. You are responsible for the content you choose to submit.

6. APP STORES AND THIRD-PARTY SERVICES

6.1. The Service may be made available through third-party app stores, including without limitation the Apple App Store, Google Play, and similar platforms (each an “App Store”). Your use of the Service obtained through an App Store is subject to the terms of that App Store in addition to these Terms. If there is any conflict between the App Store’s terms and these Terms in respect of your use of the Service obtained through that App Store, the App Store’s terms will govern to the extent required by that App Store. 6.2. The Service may include links to third-party websites, products, or services, or integrations with third-party services (collectively, “Third-Party Services”). We do not control and are not responsible for the availability, accuracy, content, policies, or practices of any Third-Party Services. Your use of Third-Party Services is governed by the terms and privacy policies of those third parties. We do not display third-party advertising within the Service. 6.3. You acknowledge and agree that we are not responsible for any User Content (as defined below), any Third-Party Services, or any advertising displayed by an App Store. You release us, our officers, employees, agents, and successors from claims, demands, losses, damages, rights, claims, and actions of any kind, including personal injuries, death, and property damage, that are either directly or indirectly related to or arise from any interactions with or conduct of any App Store or any Third-Party Service.

7. SUBSCRIPTION FEES, BILLING, AND CANCELLATION

7.1. Purchases

7.1.1. Certain features of the Service may be offered on a subscription basis for a fee. You may purchase a subscription directly from the Company (for example, through https://shedio.life) or through an App Store, in which case the Purchase is processed through that App Store’s in-app purchase system, either by (a) paying a subscription fee in advance at a recurring interval disclosed to you prior to your purchase; or (b) prepayment giving you access to the Service for a specific period (together or separately, the “Purchase”). 7.1.2. At the point of purchase we will disclose, in a clear and conspicuous manner: (a) the price and currency; (b) the length of any trial or introductory period; (c) the date on which the first full charge will occur; (d) the renewal price and renewal interval; (e) the method by which you may cancel; and (f) any tax or fee that will be added to the price. You may wish to take a screenshot of this information for your reference. 7.1.3. Who you are buying from. Payments made on our websites are processed either (a) by the Company itself, using an authorized third-party payment processor acting on our behalf — currently Stripe and Braintree — or (b) by our authorized merchant of record, currently Paddle. Where your Purchase is processed by our merchant of record, the relevant Paddle entity is, for the purposes of that sale, the seller of record and your counterparty for the commercial transaction; it is responsible for billing, for collecting and remitting any applicable taxes, and for handling refunds and payment disputes for that sale. Solely for payment-processing purposes, the term “Company” in these Terms is to be read as including that merchant of record. 7.1.3.1. We will identify the seller for your purchase — the Company, or the specific merchant-of-record entity that is contracting with you — clearly and conspicuously at checkout, before you are bound by the contract, together with that seller’s contact details. The identity of the seller does not change the Service you receive, your rights under these Terms, or your statutory rights as a consumer. 7.1.3.2. We may change our payment processors or our merchant of record from time to time. The seller and payment provider applicable to your purchase will always be shown to you at checkout. 7.1.4. You authorize us, our payment processor, our merchant of record (where applicable), and the App Stores to charge the applicable fees and taxes to the payment method you submit at checkout. 7.1.5. Validation charges. Our payment processors may apply a small temporary validation (pre-authorization) charge to verify the validity of your payment method. Any such validation charge is not a subscription fee and will be reversed automatically by the payment processor. If you see a small transient charge or an authorization hold on your statement immediately after checkout, please allow a few business days for your bank or card issuer to clear it before contacting us.

7.2. Pricing and Price Changes

7.2.1. To the maximum extent permitted by applicable law, we may change subscription prices at any time. Except where prohibited by law (including Québec Consumer Law, the EU Consumer Rights Directive, California Automatic Renewal Law (Cal. Bus. & Prof. Code § 17600 et seq.), and similar legislation), we will notify you of any price change in the manner and within the timeframe required by applicable law. Where no specific timeframe is mandated, we will provide notice by email to the email address associated with your account, by posting the new prices on or through the App, or by another prominent means. Price changes will become effective as specified in the notification. 7.2.2. If you do not wish to pay the new price, you may cancel your subscription before the effective date of the change. In jurisdictions where applicable law requires your affirmative consent for a price change to take effect (including certain EU member states), we will not apply the new price to your existing subscription without your express agreement. 7.2.3. Promotional pricing. From time to time we may offer promotional, introductory, seasonal, or discounted pricing. Unless we expressly state otherwise at the point of purchase, any such promotional pricing applies only to your initial subscription period or as otherwise specified in the offer, and auto-renewal after that period will occur at the then-current non-promotional price in accordance with Sections 7.3 and 7.6. 7.2.4. No future commitments. You agree that your Purchase is not contingent on the delivery of any future functionality or features, and is not dependent on any public statement (oral or written) made by us regarding future functionality or features. You are purchasing the Service as it exists at the time of Purchase.

7.3. Automatically Renewing Subscriptions

7.3.1. By signing up for a subscription, you agree that your subscription may be automatically renewed. Unless you cancel your subscription in accordance with Section 7.7, you authorize us and the App Stores to charge you for the renewal term. The period of auto-renewal will be the same as your initial paid subscription period unless otherwise disclosed to you on the Service. 7.3.2. The renewal rate will be no more than the rate for the immediately prior subscription period, excluding any promotional (introductory) and discount pricing, unless we notify you of a rate change prior to your auto-renewal in accordance with Section 7.2. 7.3.3. You will continue to be charged for the Service until you cancel. Deleting the app, uninstalling it, or deleting your account does not automatically cancel your subscription. To stop recurring charges, you must actively cancel the auto-renewal in accordance with Section 7.7.

7.4. Subscription Trials

7.4.1. We may offer a free or paid trial subscription for the Service (a “Trial”). If a Trial is offered, the Trial length, any Trial fee, the date on which the Trial ends, and the price that will be charged when the Trial converts will be clearly disclosed to you at the point of purchase and on the payment screen. If no Trial is indicated on the price screen before checkout, you will be purchasing a subscription without a Trial. 7.4.2. Unless you cancel before the end of the Trial period, your access to the Service will automatically continue and you will be billed the applicable fees for the Service at the price and interval disclosed at the point of purchase. We will send you a reminder before the Trial converts to a paid subscription, as described in Section 7.6. 7.4.3. We reserve the right, in our absolute discretion and except where prohibited by applicable law, to modify or terminate any Trial offer, your access to the Service during the Trial, or any terms related to the Trial without notice and with no liability. We reserve the right to limit your ability to take advantage of multiple Trials. 7.4.4. Trials and introductory offers form part of the subscription period. Any Trial or introductory offer period is considered part of the subscription period for purposes of any applicable statutory cooling-off or withdrawal right (such as the 14-day EEA/UK/Switzerland withdrawal right described in Section 7.10.1). The cooling-off or withdrawal period runs from the date of the contract, not from the date the Trial or introductory offer ends.

7.5. Add-Ons and Additional Services

7.5.1. In addition to your subscription, you may have the option to purchase add-on items such as premium content or supplementary features (“Add-Ons”). Add-Ons may be one-time purchases or recurring charges. Canceling your main subscription does not automatically cancel any recurring Add-On, and canceling an Add-On does not affect your primary subscription. Each recurring Add-On is billed separately and must be canceled individually, and the cancellation route for each Add-On will be disclosed to you at the point of purchase and in your account.

7.6. Renewal Reminders and Pre-Charge Notifications

7.6.1. Where applicable law requires a renewal reminder or a pre-charge notification (for example, for automatically renewing subscriptions of a specified length, or before a Trial converts into a paid subscription), we will send that reminder to the email address associated with your account within the timeframe required by that law. 7.6.2. Each renewal reminder will include (a) the renewal date; (b) the renewal amount (including any tax); (c) a link allowing you to cancel without being routed to a live agent; and (d) the contact information for our support team. You are responsible for keeping your email address on file current and for ensuring that our emails are not filtered as spam.

7.7. Subscription Cancellation (Click-to-Cancel)

7.7.1. To prevent auto-renewal and avoid being charged for the next subscription term, you must affirmatively cancel your subscription at least 24 hours before the current subscription term (or Trial) ends. Uninstalling the App or deleting your account does not automatically cancel your subscription. If you purchased a subscription or enabled a Trial on our website:

• Open the shedio web app at https://shedio.app, sign in, go to Profile → Subscriptions, and tap “Turn off auto-renewal”. Cancelling online in the web app is at least as easy as subscribing, and we will not require you to call, mail, or contact a live agent in order to cancel. If you purchased a subscription or enabled a Trial on the Apple App Store:
• You can cancel at any time through your Apple ID subscription settings. To avoid being charged, cancel at least 24 hours before the end of the Trial or current subscription period.
• You alone can manage subscriptions purchased through the Apple App Store. See https://support.apple.com/HT202039. If you purchased a subscription or enabled a Trial on Google Play:
• You can cancel at any time through your Google Play account subscription settings. To avoid being charged, cancel at least 24 hours before the end of the Trial or current subscription period.
• See https://support.google.com/googleplay/answer/7018481.
• Cancel through that App Store’s account subscription settings at least 24 hours before the end of the Trial or current subscription period. 7.7.2. Canceling your subscription will disable automatic renewal. You will continue to have access to all subscription features for the remainder of your then-current paid period. Except where required by applicable law (see Section 7.10 and 15), no partial refund will be given for a partially-used period. 7.7.3. We will not retain you against your will. During the cancellation flow we may offer you options such as pausing your subscription, switching to a lower-priced plan, or a retention offer, and we may ask you (optionally) why you are cancelling. We will not use manipulative or deceptive design practices to obstruct or discourage cancellation, and you can always complete your cancellation.

7.8. No Refunds on Subscriptions (General Rule)

7.8.1. Subject to Sections 7.9, 7.10, and 15 and except where prohibited by applicable law, you agree that all Purchases are final, that the Company will not refund any transaction once completed, and that Purchases cannot be canceled. When you make a Purchase, you acknowledge and agree that all Purchases are non-refundable and non-exchangeable. Notwithstanding the foregoing, we will provide refunds and/or cancellations to the extent required by mandatory provisions of applicable law, and we may provide refunds at our sole discretion or pursuant to our Money-Back Policy as published from time to time. 7.8.2. Subscriptions purchased via an App Store are subject to that App Store’s refund policies. This means we generally cannot grant refunds for App Store purchases. You will need to contact the applicable App Store’s support. 7.8.3. If you believe you are entitled to a refund, please contact our support team at support@shedio.life with your order number, the reason for your request, and any supporting information. This allows us the opportunity to review your request and attempt to resolve the issue directly before you pursue any other remedy. 7.8.4. Refund processing. Refunds are not immediate. Once a refund is approved, we will issue it within any timeframe required by applicable law and otherwise without undue delay. The time it then takes to appear in your account depends on your bank or payment provider. 7.8.5. Single refund per transaction. You may only receive one refund per transaction. If you receive more than one refund for the same transaction (including a refund from us and a chargeback from your bank), we have the right to work with your payment provider to recover the duplicate amount. 7.8.6. Non-use does not entitle you to a refund. Whether or not you choose to actually access or use the Service after Purchase (or after a Trial begins) is entirely at your discretion. Non-use of the Service, infrequent use of the Service, or a change of mind about using the Service does not, by itself, entitle you to a refund, except where required by applicable law or where expressly provided in our Money-Back Policy.

7.9. Chargebacks and Payment Disputes

7.9.1. If you believe a charge is incorrect, please contact us first at support@shedio.life. We will work with you in good faith and, where appropriate, process a prompt refund in accordance with our Money-Back Policy, these Terms, and applicable law. 7.9.2. Please do not file a chargeback (also called a “payment reversal” or “dispute”) with your bank or card issuer without first contacting us. Chargebacks filed without prior contact — and in particular chargebacks filed in addition to (or instead of) a refund we have already granted or offered — are costly to resolve and may be treated as a material breach of these Terms. 7.9.3. Consequences of chargebacks. If you file a chargeback or ask your bank or card issuer to reverse a payment, we may treat this as a sign that you no longer wish to use the Service and may immediately suspend or terminate your account. If the chargeback is later decided in our favor and you wish to use the Service again, you may contact us to discuss reopening your account. If we reasonably believe a chargeback is false, dishonest, fraudulent, or made in bad faith, we may permanently ban you from the Service and may take legal action, including seeking recovery of amounts owed, chargeback fees, and reasonable legal costs, to the extent permitted by applicable law. 7.9.4. Nothing in this Section 7.9 is intended to restrict your statutory rights to dispute a payment under applicable consumer-protection or payment-services laws (including, without limitation, the U.S. Fair Credit Billing Act (for credit-card payments) or the Electronic Fund Transfer Act and Regulation E (for debit-card and bank payments) or the EU Payment Services Directive).

7.10. Jurisdiction-Specific Refund and Withdrawal Rights

7.10.1. Residents of the European Economic Area and the United Kingdom. If you are a consumer based in the EEA or the UK, you have a statutory right to withdraw from a distance contract for our digital services within 14 days of entering into it, without giving any reason. Two different rules apply, depending on what you bought: (a) A subscription (a service supplied over time). By subscribing, you expressly ask us to start supplying the Service immediately. You keep your right to withdraw during the 14-day period; if you exercise it, we will refund what you paid less an amount proportionate to the Service actually supplied to you before you told us you were withdrawing. (b) A single item of digital content supplied immediately (for example, a video recording or a PDF). Here, and only here, you lose your right of withdrawal — but only if you expressly consented to immediate supply and acknowledged that you would lose the right. We ask for that consent and that acknowledgement before we supply the content. 7.10.1a. Switzerland. Swiss law does not give consumers a statutory right of withdrawal for contracts concluded online. We nevertheless grant Swiss consumers the same 14-day right described in Section 7.10.1, as a contractual commitment. 7.10.2. To exercise your right of withdrawal, you must inform us — Atelo Information Technology Ltd (d/b/a “shedio”), 1226 North King St Num 1382, Wilmington, DE 19801, USA, email support@shedio.life — of your decision to withdraw by an unequivocal statement (for example, a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.

7.10.5. California and Connecticut residents — a voluntary three-day cooling-off period. As a matter of our own policy — and not because any statute requires it — if you reside in California or Connecticut and you cancel a Purchase made directly from us before midnight on the third business day after the date of that Purchase, we will refund what you paid, without asking you for a reason. This is a commitment we choose to make; it is in addition to, and does not limit, any right you have under applicable law. 7.10.6. U.S. state automatic renewal laws. Many U.S. states have automatic renewal laws — including, but not limited to, California, Colorado, Connecticut, Delaware, the District of Columbia, Florida, Illinois, Maine, Maryland, Massachusetts, Minnesota, New York, North Carolina, Oregon, Rhode Island, Tennessee, Utah, Vermont, and Virginia. Wherever such a law applies to you, we comply with the disclosure, consent, and cancellation requirements of those laws. In particular, (a) the auto-renewal terms are presented to you clearly and conspicuously at the point of purchase and require your affirmative consent; (b) we will send you a post-purchase acknowledgment of the auto-renewal terms and a method to cancel; (c) we provide an online cancellation method that is at least as easy to use as the method used to subscribe; and (d) we will send a renewal reminder where required by applicable law. 7.10.8. UK consumers. If you are a consumer based in the United Kingdom, you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These rights are not affected by these Terms. In particular, you have a 14-day right to cancel as described in Section 7.10.1.

8. MANDATORY BINDING ARBITRATION AND CLASS ACTION WAIVER

8.1. Agreement to Arbitrate. You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, any Purchase, any App, any advertising, any marketing communication, or the relationship between you and the Company (a “Dispute”) shall be resolved by binding individual arbitration, except as set forth in this Section 8. This Arbitration Agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16. 8.1.1. Consumers excluded from this Section 8. This Section 8 (including the class-action waiver) does not apply to, and is not enforceable against, consumers resident in the European Economic Area, the United Kingdom, Switzerland, the Province of Quebec, or the Province of Ontario. Those consumers retain all mandatory rights to bring claims before the courts of their place of residence, and nothing in these Terms requires them to arbitrate or waives any non-waivable consumer right. For the avoidance of doubt, this Section 8 also does not waive any non-waivable private right of action a consumer may have under applicable consumer-health-data law. 8.2. Informal Resolution. Before initiating arbitration, you and the Company agree to first try in good faith to resolve any Dispute informally for at least 60 days. To begin informal resolution, you must send a written notice describing the Dispute, your contact information, and the specific relief you are seeking to support@shedio.life and to our registered address specified in Section 1.1. We will send you any such notice to the email address associated with your account. If we cannot resolve the Dispute within 60 days of the notice, either party may commence arbitration. 8.3. Arbitration Rules and Provider. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules in effect at the time of filing, as modified by this Arbitration Agreement. The AAA’s rules are available at www.adr.org. If the AAA is unable or unwilling to administer the arbitration, the parties will select an alternative reputable arbitration provider. 8.4. Arbitration Procedure. The arbitration will be conducted by a single neutral arbitrator. The arbitration may, at your option, be conducted (a) based solely on written submissions; (b) by telephone or video conference; or (c) by an in-person hearing. Unless both parties agree otherwise, any in-person hearing will take place in the county (or parish) of your primary residence, or another location that is reasonably convenient for you. The arbitrator will apply applicable substantive law consistent with the Federal Arbitration Act, and will honor valid claims of privilege. The arbitrator’s award will be binding and may be entered as a judgment in any court of competent jurisdiction. 8.5. Arbitration Fees. The payment of all filing, administrative, and arbitrator fees will be governed by the AAA Consumer Rules, which allocate the majority of such fees to the business. If the arbitrator finds that either the substance of your claim or the relief sought was frivolous or was brought for an improper purpose, the allocation of fees will likewise be governed by the AAA Consumer Rules. 8.6. Class Action Waiver. YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. If a court or arbitrator decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and brought into the state or federal courts in the State of Delaware. 8.7. Exceptions. Notwithstanding the foregoing: (a) either party may bring an individual action in small-claims court; (b) disputes solely concerning the validity, infringement, or enforcement of a party’s intellectual-property rights (including the Company’s trademarks, trade dress, domain names, trade secrets, copyrights, or patents) may be brought in state or federal court; (c) either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent or enjoin the infringement or misappropriation of intellectual-property rights; and (d) Quebec residents and certain other consumers may choose to proceed in court as permitted by their local law. 8.8. 30-Day Right to Opt Out. You have the right to opt out of the arbitration agreement in this Section 8 by sending written notice of your decision to opt out to support@shedio.life within 30 days after you first use the Service. Your notice must include your name, address, email associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes between you and the Company will be resolved in accordance with Section 16 (Governing Law and Venue). Opting out of arbitration will not affect any other part of these Terms. 8.9. Jury Trial Waiver. To the fullest extent permitted by law, you and the Company each waive any constitutional or statutory right to a trial by jury. Any dispute that is not subject to arbitration under this Section 8 will be resolved by a court of competent jurisdiction without a jury. 8.10. Survival. This Arbitration Agreement will survive termination of your account, cancellation of your subscription, and the end of your relationship with the Company. 8.11. Time limit for claims (1-year limitation). Except where prohibited by applicable law, any Dispute or claim you have against the Company must be initiated by filing a demand for arbitration — or, where arbitration does not apply, commencing an individual legal action — within one (1) year from the date on which the party asserting the Dispute first became aware, or should reasonably have become aware, of the act, omission, or event giving rise to the Dispute. Any Dispute not initiated within this one-year period will be permanently barred and no remedy shall be available, except to the extent any longer limitation period applies as a matter of non-waivable local law. 8.12. Batching of coordinated claims. To the extent permitted by applicable law, if 100 or more similar arbitration demands against the Company, presented by or with the assistance or involvement of the same law firm or coordinated organization, are submitted to an arbitration provider within a 30-day period: (a) the parties shall cooperate to group the demands into randomized batches of no more than 100 demands per batch (plus one final batch consisting of any remainder); (b) each batch shall be resolved as a single arbitration, with one set of filing and administrative fees and one arbitrator assigned per batch; and (c) the arbitration provider shall set up one arbitration management conference per batch. Any disagreement as to the applicability of this batching process shall be resolved in a single, consolidated arbitration proceeding before a single arbitrator.

9. USER-GENERATED CONTENT

9.1. The Service may allow you to submit or upload content, including text, a profile avatar, comments, reviews, testimonials, messages you send to our AI coach or support team, and body measurements (collectively, “User Content”). The Service does not include user-to-user messaging, public profiles, feeds, or social sharing, and your User Content is not made visible to other users. 9.2. License to the Company. By submitting User Content, you grant the Company a non-exclusive, royalty-free, worldwide, perpetual, irrevocable (subject to Section 9.4), transferable, and sublicensable license to use, reproduce, modify, adapt, translate, create derivative works from, distribute, publicly perform, and publicly display the User Content, in whole or in part, in any media now known or later developed, for the purposes of operating, providing, marketing, and improving the Service. You waive and agree never to assert any moral rights or other similar rights in your User Content to the extent permitted by applicable law.

9.2.1. Personal data and health data are excluded from this license. The license in Section 9.2 expressly EXCLUDES any personal data (as defined under applicable privacy laws), and in particular any health, fitness, body-related, or other special-category or sensitive data — including, without limitation, your body measurements, your AI coach conversations, and your consumer health data. Such data is not licensed to us under this Section 9 and is processed solely in accordance with our Privacy Policy and, where applicable, our Consumer Health Data Privacy Notice. We never disclose health data — or any inference drawn from it — to any advertising or analytics partner, we do not sell or share it, and we do not use it for cross-context behavioural advertising (if you have separately consented to marketing, we may use it only to personalize our own messages to you, as described in the Privacy Policy). Your consent to its processing remains withdrawable, and your deletion and other privacy rights remain fully available, notwithstanding anything in this Section 9. In the event of any conflict between this Section 9 and our Privacy Policy or Consumer Health Data Privacy Notice with respect to personal data, the Privacy Policy and the Consumer Health Data Privacy Notice prevail. 9.3. User Representations. You represent and warrant that: (a) you own or have the necessary rights, licenses, consents, and permissions to submit the User Content and grant the license in Section 9.2; (b) the User Content does not and will not infringe, misappropriate, or violate any intellectual-property, privacy, publicity, or other rights of any third party; (c) the User Content complies with these Terms and all applicable laws; (d) the User Content is not false, misleading, defamatory, obscene, pornographic, threatening, harassing, hateful, or otherwise objectionable; and (e) where the User Content relates to another person (for example, a photo), you have obtained all necessary consents from that person. 9.4. Revocation. If you wish to revoke the license granted to specific User Content, please contact us at support@shedio.life. We will use commercially reasonable efforts to remove the applicable User Content from the Service; however, we may retain backup or archival copies for a limited period, and we are not obligated to remove User Content that we are required to retain to comply with legal obligations. This Section 9.4 does not limit your right to erasure under Section 9.2.1 and our Privacy Policy. 9.5. Removal. We may, but are not obligated to, monitor User Content. We reserve the right to remove, modify, or refuse to post any User Content at our discretion, and we may terminate or suspend your account if you repeatedly violate these Terms or applicable law. We will honor valid takedown requests under the U.S. Digital Millennium Copyright Act (DMCA), the EU Digital Services Act (DSA), and similar laws. 9.6. DMCA Notices. If you believe that User Content on the Service infringes your copyright, please send a notice to our designated agent at support@shedio.life containing the information required by 17 U.S.C. § 512(c)(3). We will respond to properly formatted notices in accordance with the DMCA.

10. USER REPRESENTATIONS AND RESTRICTIONS

10.1. You represent and warrant that you will use the Service in accordance with these Terms and all applicable laws and regulations. 10.2. You agree not to: (a) use the Service for any unlawful, fraudulent, or deceptive purpose; (b) impersonate any person or misrepresent your affiliation with any person; (c) attempt to gain unauthorized access to the Service or any user account, computer system, or network; (d) probe, scan, or test the vulnerability of the Service, or breach any security or authentication measure; (e) interfere with, disrupt, or create an undue burden on the Service; (f) use any robot, spider, scraper, or other automated means to access the Service without our prior written permission, except for legitimate search-engine indexing; (g) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except to the extent this restriction is prohibited by applicable law; (h) use the Service to send unsolicited commercial messages (spam); (i) copy, modify, distribute, sell, or lease any part of the Service, except as expressly authorized by us; (j) use the Service to develop a competing product or service; (k) remove, obscure, or alter any copyright, trademark, or other proprietary notice; or (l) encourage or enable any of the foregoing. 10.3. You will not use the Service (or any content obtained through the Service) to train, fine-tune, or otherwise develop any machine-learning or artificial-intelligence model, except to the extent expressly permitted by us in writing. 10.4. We may suspend or terminate your account or access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms, created risk or possible legal exposure for us, or otherwise engaged in misuse of the Service.

11. INTELLECTUAL PROPERTY

11.1. The Service, including all software, content (other than User Content), designs, text, graphics, photographs, videos, music, illustrations, logos, trademarks, trade dress, and the arrangement and look-and-feel of any of the foregoing, is owned by the Company or its licensors and is protected by copyright, trademark, trade-secret, and other intellectual-property laws. “shedio” and the shedio logo are trademarks of the Company and are the subject of pending trademark applications. All rights not expressly granted to you in these Terms are reserved. 11.2. Subject to these Terms and to payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your personal, non-commercial use during the subscription term. 11.3. Feedback you voluntarily provide regarding the Service (including suggestions, comments, bug reports, or improvement requests) will be treated as non-confidential and non-proprietary, and we may use such feedback for any purpose without obligation or compensation to you.

12. DISCLAIMER OF WARRANTIES

12.1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS. THE COMPANY AND ITS LICENSORS, SUPPLIERS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, SYSTEM INTEGRATION, QUIET ENJOYMENT, ACCURACY, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. 12.2. WE DO NOT WARRANT THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (C) ANY DEFECTS WILL BE CORRECTED; (D) THE SERVICE WILL PRODUCE ANY PARTICULAR HEALTH, FITNESS, NUTRITIONAL, OR WELLNESS OUTCOME; OR (E) ANY CONTENT ON THE SERVICE IS ACCURATE, COMPLETE, CURRENT, OR RELIABLE. 12.3. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH CASES, OUR WARRANTIES ARE LIMITED TO THE MINIMUM EXTENT PERMITTED BY APPLICABLE LAW. NOTHING IN THESE TERMS EXCLUDES OR LIMITS YOUR STATUTORY RIGHTS AS A CONSUMER, INCLUDING RIGHTS THAT CANNOT BE LIMITED OR WAIVED UNDER APPLICABLE LAW.

13. LIMITATION OF LIABILITY

13.1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF GOODWILL, LOSS OF DATA, LOSS OF USE, BUSINESS INTERRUPTION, PERSONAL INJURY, OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATED TO (A) YOUR USE OF OR INABILITY TO USE THE SERVICE; (B) ANY THIRD-PARTY CONDUCT OR CONTENT ON THE SERVICE; (C) ANY CONTENT OBTAINED FROM THE SERVICE; OR (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE. 13.2. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO THE COMPANY FOR THE SERVICE DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. 13.3. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR (A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (C) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

13.4. California residents — waiver of Civil Code § 1542

13.4. IF YOU ARE A CALIFORNIA RESIDENT, YOU EXPRESSLY WAIVE THE PROVISIONS OF CALIFORNIA CIVIL CODE SECTION 1542, WHICH READS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.” YOU ACKNOWLEDGE THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE CURRENTLY UNKNOWN OR UNSUSPECTED, AND YOU VOLUNTARILY ASSUME THAT RISK. THIS WAIVER IS SUBJECT TO SECTION 13.3 AND DOES NOT APPLY TO ANY LIABILITY THAT CANNOT BE RELEASED UNDER CALIFORNIA LAW, INCLUDING CALIFORNIA CIVIL CODE SECTION 1668.

14. INDEMNIFICATION

14.1. To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of these Terms or any representation or warranty made by you; (b) your misuse of the Service, or your use of the Service in violation of these Terms or of applicable law; (c) your violation of any law or the rights of a third party; (d) your User Content; or (e) your negligence or willful misconduct. 14.2. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate with our defense of such claim. 14.3. Consumers in the EEA, the UK, and other jurisdictions. This Section 14 does not apply to you, and we will not seek to enforce it against you, to the extent that you are a consumer resident in the European Economic Area, the United Kingdom, or any other jurisdiction whose mandatory consumer protection law prohibits, restricts, or renders unenforceable such an indemnity. Nothing in this Section 14 limits any right you have under mandatory consumer protection law.

15. INTERNATIONAL USE AND JURISDICTION-SPECIFIC PROVISIONS

15.1. The Service is controlled and operated from the United States. We make no representation that the Service is appropriate or available for use in all locations. If you access or use the Service from outside the United States, you are responsible for compliance with all applicable local laws.

15.2. European Economic Area, United Kingdom, and Switzerland

15.2.1. If you are a consumer based in the EEA, the UK, or Switzerland, you benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms (including the choice of law in Section 16) affects your rights as a consumer to rely on such mandatory provisions of local law. 15.2.2. Online Dispute Resolution. The European Commission provides an Online Dispute Resolution platform for consumers, available at https://ec.europa.eu/consumers/odr/. We are not obligated and do not undertake to participate in dispute resolution before a consumer arbitration body. 15.2.3. EU legal guarantee of conformity. Under the EU Directive on contracts for the supply of digital content and digital services ((EU) 2019/770), as transposed into national law, and under similar UK legislation, consumers resident in the EEA, the UK, or Switzerland are entitled to a legal guarantee that the Service, throughout the subscription duration, will be (a) in conformity with the contract, (b) fit for the purposes for which digital services of the same type would normally be used, and (c) of satisfactory quality. We confirm that we take reasonable steps to comply with the above guarantees. Nothing in these Terms is intended to limit or exclude this statutory legal guarantee.

15.3. California Residents

15.3.1. Under California Civil Code § 1789.3, California users are entitled to the following consumer-rights notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

15.4. Washington, Nevada, and Connecticut (Consumer Health Data)

15.4.1. If you are a resident of Washington, Nevada, or Connecticut, additional protections may apply to consumer health data under Washington’s My Health My Data Act, the Nevada Consumer Health Privacy Law, and the consumer-health-data provisions of the Connecticut Data Privacy Act. Please see our Consumer Health Data Privacy Notice for further information.

16. GOVERNING LAW AND VENUE

16.1. Except as otherwise expressly set forth in these Terms (including in Sections 8 and 15), these Terms and any dispute arising out of or relating to these Terms or the Service are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. 16.2. Subject to the Arbitration Agreement in Section 8, you and the Company agree that any claim not subject to arbitration (including any claim for which the Arbitration Agreement is held unenforceable, or any claim brought under Section 8.7) shall be brought exclusively in the state or federal courts located in the State of Delaware, USA, and you and the Company each irrevocably submit to the personal jurisdiction and venue of such courts. If you are a consumer, nothing in this Section 16 shall affect your right to bring proceedings in the courts of the country of your habitual residence, to the extent such right is non-waivable under applicable local law.

17. MISCELLANEOUS PROVISIONS

17.1. Entire Agreement. These Terms, together with the Privacy Policy, Subscription Terms, Money-Back Policy, Cookie Policy, any Consumer Health Data Privacy Notice, and any other policies or terms referenced herein or presented to you at the point of purchase, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements and understandings relating to the same. 17.2. Severability. If any provision of these Terms is held to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. 17.3. No Waiver. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. 17.4. Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign or transfer these Terms, in whole or in part, to an affiliate, or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, provided that any such assignment does not reduce the guarantees or rights available to you under these Terms or under applicable law. Any attempted assignment in violation of this Section 17.4 is void. 17.5. Notices. We may provide you with notices, including notices regarding changes to these Terms, by email (to the address associated with your account), posting on the Service, in-App messaging, or by other reasonable means. You agree to keep your contact information current. You consent to electronic delivery of notices, disclosures, and records, and you acknowledge that electronic submissions by you constitute your agreement and intent to be bound by these Terms. 17.6. Force Majeure. The Company shall not be liable for any failure to comply with these Terms to the extent such failure arises from events beyond the Company’s reasonable control, including without limitation acts of God, natural disasters, pandemics, wars, civil unrest, strikes, governmental actions, internet or telecommunications failures, or failures or delays of third-party services or processors. 17.7. Headings. Section headings in these Terms are for convenience only and have no substantive effect. 17.8. Relationship. Nothing in these Terms creates a partnership, joint venture, employment, agency, or franchise relationship between you and the Company. 17.9. Electronic Signatures. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED THROUGH THE SERVICE.

18. NOTICE REGARDING APP STORES

18.1. Notice Regarding Apple

If you access or download the Service through the Apple Inc. (“Apple”) App Store, or use the Service on an iOS, iPadOS, macOS, visionOS, watchOS, or tvOS device, you acknowledge that you have read, understood, and agreed to the following, which applies in addition to the rest of these Terms and, in the event of conflict, governs solely with respect to your use of the Service obtained through the Apple App Store: 18.1.1. Acknowledgment. These Terms are a binding agreement solely between you and the Company, and not with Apple. Apple is not a party to these Terms and is not responsible for the Service or its content. 18.1.2. Scope of License. The license granted to you for the Service is a limited, non-transferable license to use the Service on any Apple-branded product that you own or control, and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the Service may be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing. The license is strictly for personal, non-commercial use. 18.1.3. Maintenance and Support. The Company is solely responsible for providing any maintenance and support services with respect to the Service, as required under applicable law or as specified in these Terms. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Service. 18.1.4. Warranty. The Company is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed in these Terms. In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Service to you (if any); and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Service. Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the sole responsibility of the Company. 18.1.5. Product Claims. The Company, not Apple, is responsible for addressing any claims by you or any third party relating to the Service or your possession and use of the Service, including: (i) product liability claims; (ii) any claim that the Service fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation. 18.1.6. Intellectual Property Rights. In the event of any third-party claim that the Service, or your possession and use of the Service, infringes that third party’s intellectual property rights, the Company, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual-property infringement claim. 18.1.7. Legal Compliance. You represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist-supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. 18.1.8. Developer Contact. For any questions, complaints, or claims relating to the Service, please contact us at support@shedio.life. 18.1.9. Third-Party Terms of Agreement. You must comply with applicable third-party terms of agreement when using the Service (for example, any wireless data service agreement). 18.1.10. Third-Party Beneficiary. You and the Company acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

18.2. Notice Regarding Google Play

If you access or download the Service through Google Play, operated by Google LLC or one of its affiliates (“Google”), you acknowledge that you have read, understood, and agreed to the following: 18.2.1. Google not a party. These Terms are a binding agreement solely between you and the Company, and not with Google. Google is not responsible for the Service or its content. 18.2.2. Conflict with Google Play Terms. In the event of any conflict between (a) the Google Play Terms of Service, the Google Play Business and Program Policies, or other terms Google designates as default end-user license terms for Google Play (together, “Google Play Terms”), and (b) these Terms, the Google Play Terms will govern solely with respect to your use of the Service obtained through Google Play. Otherwise, these Terms govern. 18.2.3. No joint liability. You acknowledge that Google is not responsible or liable for compliance or non-compliance with these Terms or the Google Play Terms, whether by you, the Company, or any other user.

19. CONTACT

If you want to send any notice under these Terms or have any questions regarding the Service, you may contact us at:

• General support: support@shedio.life
• Legal inquiries: support@shedio.life
• Privacy inquiries: support@shedio.life
• DMCA / copyright: support@shedio.life
• Mailing address: Atelo Information Technology Ltd (d/b/a “shedio”), 1226 North King St Num 1382, Wilmington, DE 19801, USA I HAVE READ THESE TERMS AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE. Atelo Information Technology Ltd (d/b/a “shedio”), a Delaware corporation, registered office at 1226 North King St Num 1382, Wilmington, DE 19801, USA Last Updated: July 20, 2026

Changelog

Summary of material updates in this version of these Terms:

• §7.1.5 (new): Disclosure of temporary payment validation charges.
• §7.2.3–7.2.4 (new): Promotional pricing limited to initial period; no-future-commitments confirmation.
• §7.4.4 (new): Trial/intro-offer period counted toward statutory cooling-off / withdrawal period.
• §7.8.6 (new): Non-use of the Service does not, by itself, entitle you to a refund.
• §8.11 (new): 1-year contractual limitation period for claims.
• §8.12 (new): Batching of 100+ coordinated arbitration demands.
• §15.2.3 (new): EU/UK/Swiss legal guarantee of conformity expressly acknowledged.
• §18 (new): App Store-specific notices for Apple, Google Play, and other App Stores, including third-party beneficiary clauses.
• §19 (renumbered from 18): Contact information.